BOOKING INFORMATION

 

Getting to us

The Iséda’s Garden Studio is at 395 Chapter Road, London NW2 5NG.  If you are taking the train, get off at Dollis Hill (Jubilee line) and use the Chapter Road exit to leave the station.  We are in the building 2 doors down from the station on the right-hand side.

Parking is available on Chapter Road and the many side roads in the area, parking is pay and display Monday-Friday between 9am and 6.30pm, it is free outside of these times. 

The nearest bus stop is called Chapter Road (buses 226 and 302) on Dudden Hill Lane.

There is often traffic on Dudden Hill Lane, please take this into consideration and allocate extra travel time if you are driving or taking the bus.

 

Cancellations and Lateness  

You can cancel or reschedule your appointment up to 24 hours before its start time, deposits are non-refundable but will go towards another booking.  If you are more than 15 minutes late, a £15 late fee will be added, or your appointment will be cancelled if we are unable to accommodate you due to other bookings.  

Please call us on 07498220424 if you will be more than 15 minutes late and we will tell you if we can still proceed with the appointment.  Late cancellations and latecomers past 30 minutes will lose their deposit and will be required to pay for their treatment in full before rebooking.  Late cancellation or no show means someone else will miss out & has a big impact on our small business.

Earliness 

Due to COVID-19, we are unable to allow clients to wait in the communal area, please arrive for your appointment on time and not excessively early. 

Treatment Preparation

Consultation forms are sent out before the treatment, please check your emails/text messages and fill it out before your appointment.

If you are getting any treatments that involve your face (facial, eyebrows, waxing, tanning), please arrive with a makeup free face.  If you come to the treatment with makeup on, this will take time to remove and will be deducted from your treatment time.

If you are getting an intimate wax, please use the client bathroom to freshen up before proceeding with a wax.

If you are getting a spray tan, please read the information in this folder that outlines the preparation for this treatment.